Returns and Exchanges

As a handmade business, I take a lot of pride in every single item that I send out. However, sometimes stitches can break, thread can snap and mistakes can happen.

Please read the below policies in the case of something happening to your items so we can resolve it as quickly as possible for you!


1. Faulty Products
Sweet Little Scrunchies will accept returns within a 30 day period for faulty goods. Please contact us as soon as you become aware of the faulty product to organise a refund or exchange. Please be aware that refunds and exchanges for faulty products will not be processed until the product is returned to Sweet Little Scrunchies.

Any faulty products outside of the 30 day time period may be returned at Sweet Little Scrunchies discretion and on a case by case basis. 

Please contact us with your order number and photos of the issues at your earliest convenience. 


2. Change of Mind.
Each Scrunchie is individually handmade and due to the array of materials and patterns used - what is pictured on the Sweet Little Scrunchies website and/or Social Media accounts may not be exactly what you receive. This can be due to the way that the material is cut and prepped to turn into your own Sweet Little Scrunchie - this is most common in larger patterns. If you are unhappy with the Scrunchie you receive then please contact Sweet Little Scrunchies as soon as possible to discuss. 

Any exchanges or refunds due to change of mind will be at the discretion of Sweet Little Scrunchies. 

Please contact us with your order number at your earliest convenience.


3. Ordered with Afterpay?
If you have placed your order using Afterpay at the checkout then please note that the way we process refunds or partial refunds may be a little different due to your fortnightly instalments.

Please contact us with your order number at your earliest convenience to discuss.


Anything else? Send us an email! 

Sweet Little Scrunchies was created as a positive space and in turn - a positive shopping experience for you! If you have any problems at all then our (virtual) door is always open! Send us an email at info@sweetlittlescrunchies.com