Terms and Conditions

Sweet Little Scrunchies Terms and Conditions

“Sweet Little Scrunchies” refers to us, as the business.
“You” refers to you, as the customer.


Production

a) Each item is individually handmade by the team at Sweet Little Scrunchies.
b) Due to the different material and patterns used, what is pictured on Sweet Little Scrunchies website and/or Social Media accounts may not be exactly what you receive. Outside factors that may contribute to this difference are: The cut, pattern and prep of the material, Type of material used, size of the pattern on the material.


Processing Timeframes

a) Sweet Little Scrunchies hand makes every item to order. Please allow a minimum of four business days for your items to be handmade and order to be posted.
b) During periods of increased orders, including but not limited to: New style releases, New product releases and Sales, the minimum turnaround time for your order to be posted may extend to 5-6 Business Days. Delays will be announced on our Social Media pages and on our “Track my order” page on our website for your convenience.
c) General Production timeframes do not apply to any items that are ordered as part of a pre-order and you agree to read the relevant information regarding timeframes provided in the description of items. Pre order information is subject to change for each round of preorders.


Shipping

a) If ordering within Australia, you will be charged a flat rate of $4.95 for Standard Tracked Shipping for orders under $25.00.
b) Orders placed over the value of $25.00 will be eligible for Free Standard Tracked Shipping.
c) All international orders made will be charged a flat rate of $15.00.
d) If the incorrect postage amount is paid then your order will not be posted until the correct amount of Shipping is paid to Sweet Little Scrunchies.
e) Shipping timeframes are unable to be controlled by Sweet Little Scrunchies and we are only able to give you estimated timeframes as per the information we receive from the Australian Post website. Please refer to their website for any further information on postage timeframes.
f) As of Monday 18th February, on a trial basis you will be able to save on shipping by combining unfulfilled orders by choosing the “Combine Unfulfilled Orders” option at the checkout. This is only applicable if you have an unfulfilled order that has not yet been posted to you. If this option is selected and you do not have an unfulfilled order with Sweet Little Scrunchies or your items have already been posted, then you will be required to pay the correct amount of postage prior to your order being shipped, alternatively your order may be void, cancelled and refunded back to you.
g) Sweet Little Scrunchies will not be held liable for missing items in the case that an incorrect address is provided by the person purchasing the items at the checkout. Sweet Little Scrunchies is under no obligation to replace any items that are missing under these circumstances.


Instagram and Facebook Competitions

a) Winners are drawn via a random internet generator.
b) The Winner will not be required to pay for postage, however all prizes will be shipped using standard, untracked postage – unless requested when contacting Sweet Little Scrunchies to provide their address. If the Winner wishes to have their prize sent with tracking, then they will be required to pay our flat rate of $4.95 for tracked shipping. Alternatively they can place an order on the website and have their prize added in the package that their order will be posted in. Normal shipping rates will apply, unless eligible for free shipping as per our Shipping terms.
c) The prize will be voided if remained unclaimed two weeks after the winner is announced on the applicable social media channel/s.


Pre orders

a) Pre orders may be opened for sold out items at the discretion of Sweet Little Scrunchies.
b) Pre ordered fabric may take approximately 2-3 weeks to arrive after the pre order closes and the general production and postage timeframes will then apply. Delays will be advised via our Social Media accounts.
c) Any items in stock that are ordered in the same transaction as the preordered item/s will be processed as per the general production and postage timeframes, unless it is specifically requested by the customer that Sweet Little Scrunchies holds their items until the preordered item/s have arrived – to be posted all together.
d) No refunds will be issued for change of mind on preordered items.
e) Should any excessive delays occur, all reasonable attempts to make you aware of this delay will be made.


Returns and Exchanges

a) Sweet Little Scrunchies will accept returns within a 30 day period for faulty items. Please contact us as soon as you become aware of the faulty product to organise a refund or exchange. Please be aware that refunds and exchanges for faulty products will not be processed until the item/s have been returned to Sweet Little Scrunchies.
b) Any item/s returned to Sweet Little Scrunchies due to change of mind will be at the discretion of Sweet Little Scrunchies.
c) To begin the return or exchange process please contact Sweet Little Scrunchies with your order number and photos (if applicable).


Track my order

a) While we make every effort to provide you with as much information of where your order is up to in our production process as we physically can, please note that there may be up to a 24hr delay in updating this page as our priority is getting you items to you – especially in cases where delays may occur.


Placing your order

a) In the event of an incorrect address provided at the time of placing your order, Sweet Little Scrunchies will not be liable for missing or damaged items as a result of this and is under no obligation to replace the missing items. If you need to change or amend the address on your order then please ensure you contact us as soon as possible so we can update our records.
b) Your order may be cancelled and refunded if the incorrect shipping option at the checkout. It is your responsibility to ensure that the correct option is applied to your order and your items will not be posted to you if the correct postage hasn’t been paid. If you select the incorrect option by accident then please contact us immediately to amend this.
c) By placing an order with Sweet Little Scrunchies, you acknowledge that we do use third parties including, but not limited to: Afterpay, Shopify and Paypal, and where appropriate you may need to refer to their terms and conditions. Sweet Little Scrunchies takes every care to ensure our customers are aware when a technical issue may arise with one of our third party providers and will make every effort to ensure there are alternative arrangements (if applicable) to avoid any disruptions to our own services.
d) Any orders placed that may come through incorrectly (including, but not limited to shipping issues, pricing issues, incorrect address) will not be sent to the customer until it is amended.


Sales and Discounts

a) If you purchase an item prior to a permanent or temporary sale, we are unable to offer a refund or compensation for the sale amount. Sales and discounts are only valid for the timeframe advertised unless the decision has been made to extend the sale by Sweet Little Scrunchies – in which case will be announced on our social media channels. This section also applies if you forget to use a discount code for any transaction while placing your order.
b) If a discount code isn’t applied at the checkout during a purchase, Sweet Little Scrunchies will not be able to offer a refund or compensation for the sale amount or the difference monetary between the sale price and the regular price.
c) The use of discount codes is the customers responsibility. It is up to the customer to decide which discount code is best for them and will be used if there are multiple discount codes active at the time.
d) Sweet Little Scrunchies reserves the right to cancel any promotions or discount codes at any time.
e) Only one discount code may be used per transaction.


Affiliates

a) Sweet Little Scrunchies Affiliate program is open to all Australian Residents.
b) Affiliates will be provided with a personalised discount code which will be agreed upon between Sweet Little Scrunchies and the Affiliate at the time that the code is generated.
c) Affiliates will receive one random Scrunchie via standard, untracked mail for every ten individual uses of their unique code.
d) Affiliates are permitted to use their personal discount code however this will not count towards their ten individual uses to be eligible for their free Scrunchie.
e) The Affiliate discount code may be applied one time, per transaction.
f) At our discretion, Sweet Little Scrunchies may cancel an Affiliate code at any time for reasons including (but not limited to): Affiliate behaviour bought to our attention that may not align with our business values and culture, threatening behaviour to coerce anyone into using your affiliate code.. pretty much anything bad!
g) Only one discount may be used per transaction.